Housing Quality Standards (HQS) Inspection Information

Housing Quality Standards (HQS) Inspection Information
You can now find out the date and timeframe of your next inspection on this website or through an automated call system or text message. All you need is your Inspection ID. Simply enter it here or call or send a text message to 312-544-0302. If texting, please make sure to only include your Inspection ID. Anything more and you will receive an instruction message on how to use the system. In addition, you can now contact the Inspections Department directly via e-mail:
Housing Choice Voucher Inspections Department    Property Rental Assistance Inspections Department
Email: hcvpinspections@thecha.org Email: prainspections@thecha.org

Is there a new e-mail or phone number you want to have on file?
Save yourself a trip to the Owner Services Department or one of the Regional Offices and contact the CHA Customer Call Center to have your latest information updated today:
Housing Choice Voucher Department    Property Rental Assistance Department
Email: hcv@thecha.orgEmail: pra@thecha.org

Have you noticed any issues?
In order to improve the quality of our systems, CHA has been performing database upgrades during the last few weeks. This may cause delays in information being updated on the Inspections Portal. If you do not receive results when looking up information, please try accessing this page again in a few hours. If the problem persists, please reach out to our customer information center at (312) 935-2600. Our team is aware of these errors and is working to resolve them as soon as possible. Once this page is back to full capacity, we will post an update.

We apologize for any inconvenience and thank you for your patience.

Are there circumstances that are preventing you from correcting your inspection deficiencies before your inspection appointment?
You can request a weather related extension for your exterior deficiencies between November 1st through February 28th.
You can also request a Non Weather Related Extension for extenuating circumstances.
Click here to request an Inspection Extension.
*Please note that inspection extensions must be approved.

We are constantly improving our system and your input is needed. Click here to take a 1 minute survey about your most recent inspection.

As a result of your feedback, we've recently updated the display of inspections information available at this site. To see the new look, please search for an inspection by Inspection ID, Vendor ID or Tenant ID.
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Inspection Appointment Lookup
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