Inspection Appointment Reminders Change

Inspection reminder robotic calls and emails will now occur 7 days before the inspection and by 8pm the business day before the inspection. The 2 business day prior and same day robotic calls and emails have been discontinued. The 3 hour window will be provided via the robotic call and e-mail and will also be available online by 8 PM the business day before the inspection on the Inspections Portal (, Owner Portal (, and Participant Portal (

You can now find out the date and timeframe of your next inspection on this website or through an automated call system or text message. All you need is your Inspection ID. Simply enter it here or call or send a text message to 312-544-0302. If texting, please make sure to only include your Inspection ID. Anything more and you will receive an instruction message on how to use the system. In addition, you can now contact the Inspections Department directly via e-mail:

Housing Choice Voucher Inspections Department    Property Rental Assistance Inspections Department
Email: Email:

Is there a new e-mail or phone number you want to have on file?
Save yourself a trip to the Owner Services Department or one of the Regional Offices and contact the CHA Customer Call Center to have your latest information updated today:
Housing Choice Voucher Department    Property Rental Assistance Department
Email: hcv@thecha.orgEmail:

We are constantly improving our system and your input is needed. Click here to take a 1 minute survey about your most recent inspection.

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